Treatment Location Pages
This is my favorite project so far at Qunomedical. While making it, it made me realize, Patients are humans and humans love to travel. Especially once COVID-19 is a little bit more under control and traveling begins to go back to normal.
Medical travel over the years has become common and many countries and cities are known for specializing in different treatments. Dental work in Croatia, gender affirmation surgery in Mexico, hair restoration surgery in Turkey. Medical travel isn't just about the time a patient spends in the clinic, it is about the whole journey. Why not offer patients a truly unique experience at scale? Why shouldn't patients combine the best of leisure travel and medical treatments? Treatment location pages served as a way to allow Patient Managers to offer recommendations of delightful places outside of the clinic.
Patient Booking
Qunomedical was able to service its patients quickly and with highly rated customer care, but scaling the business required digitalization. We could keep throwing more and more Patient Care Managers to support the growth but that wouldn't be scalable. So we began a full move to digitization.
Quotes
Qunomedical was able to service its patients quickly and with highly rated customer care, but scaling the business required digitalization. We could keep throwing more and more Patient Care Managers to support the growth but that wouldn't be scalable.
Medical Forms & Patient Photos
Before any Patient can finalize a quote or book their treatment, our team of Patient Managers needs to review Patient submitted photos and get a full medical history. Before Qunomedical's platform, Patients and Patient Managers coordinated sending photos with any number of different, unmanaged systems included email, WhatsApp, and Dropbox links. With the new platform, we made it a mobile-first, easy, and quick way to submit photos. We also converted our old medical form system into an easy, multi-click form. Once received, Patient Managers can review in Salesforce and approve in seconds instead of minutes.
Post Booking
Our initial phase of booking was the "post-booking" portion of Qunomedical's digitization phase. Releasing Post Booking first, allowed Qunomedical's Patient Managers to focus on new patients, discussing treatments with existing patients, and troubleshooting emergency issues with patients. Post Booking allowed patients to manage their treatment, find questions to the answers, and review their travel details using the new Qunomedical Platform.
Die Anatomie - Design System
Qunomedical's design team was split between different departments and deliverables including interfaces, marketing landing pages, social media posts, promotional videos, patient documents, and much more. There was no single owner of the design system and we lacked a single source of truth.
My initiative at Qunomedical was to start developing a single design system, Die Anatomie. Die Anatomie, or Anatomie, ended up allowing all teams members to use to create consistent experiences for patients. Ranges of projects crossed all departments of Qunomedical. Die Anatomie was based on Brand Foster's Atomic Design principles and methodologies.
We like to know we are building useful cells (Atoms) and organs (Organisms) for non-design team members to use, each one able to control and slightly alter visual components in one way or another.
Thanks!
That's it for now, the ride on the time machine has ended. Thank you for joining me, and I would love to chat.